Contact Us

Pricing FAQ

How we compare with the tools you already own, why the packages are discounted and individual modules are not, what happens in year two, and what we will and will not claim. Written to be read before a conversation rather than during one.
Product Pricing
Pricing Calculator

Scan to Experience

Opens a sample AR Experience
works on any Smartphone

How we compare

How we compare

Every module here has something in the market it will be measured against. These are the comparisons buyers make, and how we answer them.

Connected-worker tools cost $24–30 per user per month. Field IQ costs more. Why?

Because they are not doing the same job. A connected-worker app gives your crew a digital checklist: the worker taps “done” and signs it. That is better than paper, but it records an assertion about the work — that somebody says they completed step seven at 14:32. Field IQ observes through the camera what actually happened, and guides the worker while the job is live. One produces a claim; the other produces evidence.

The fairer comparison is not another app. It is the supervisor or third-party inspector who would otherwise have to stand at the equipment and watch. Loaded supervision runs roughly $100–200 an hour and inspector day rates $800–1,500, so at $300 a month Field IQ costs less than two hours of the person it stands in for — and around 2–3% of the fully loaded cost of the worker it equips. That is the same budget line as a gas detector, a radio and calibration.

Competency management systems are $10–40 per user. Why are Assess IQ and Competence IQ more?

A competency management system records that an assessment happened. It is the filing cabinet, and a good one. Assess IQ performs the assessment — from video of the actual job, with no evaluator standing there. What it displaces is not your CMS licence; it is the evaluator’s half-day plus travel to a remote site, repeated at every requalification interval.

Competence IQ is priced deliberately at the top of the competency-management band rather than at a multiple of it, because that is where you will benchmark it. It also sits on firm regulatory ground: 49 CFR 192 Subpart N and 195 Subpart G bar observation alone as a sole evaluation method and name simulation as a permitted one. Genesis is the simulation leg and Assess IQ the observation leg — the rule effectively requires the pair, and no CMS supplies either. We are not asking you to replace your CMS.

We already have a permit-to-work system. Why would we add Permit IQ?

Probably not to replace it on features — the established control-of-work products have a decade of permit administration behind them and we do not claim to out-feature them there. What you cannot get elsewhere is a permit checked against a twin that knows what the equipment actually is, so the isolation point on the permit and the isolation point on the asset are the same object.

On price, Permit IQ sits inside the published range of the mainstream permit systems and materially below the enterprise EHS suites. It is a flat annual licence banded on your number of permit users, with unlimited use inside the band — so a control-of-work rollout never produces an unpredictable per-seat bill.

How do you compare with the enterprise digital-twin platforms?

Favourably, and this is the one place we simply cost less. Enterprise twin platforms sit in the $100–500K a year range; EON Universal is $125K. A laser scan plus manual CAD modelling of a single plant is a six-figure project on its own, and it produces geometry with no meaning attached to it.

EON Universal builds from photographs or a P&ID, and the smart component library — around eight thousand parts across 363 equipment classes, anchored on ISO 14224 — comes included. Each component carries what it is and what it does, not just its shape.

Could we assemble best-of-breed tools ourselves for less?

Assemble it from what? Of the eleven modules here, four have something in the market that overlaps part of what they do: permit‑to‑work, competency records, twin geometry, and the checklist half of Field IQ. For the other seven there is nothing to buy.

No vendor turns a written procedure into a scored simulation on your own equipment in hours — that is Genesis, and it does not exist anywhere else. Nothing on the market recognises what a piece of equipment is rather than what shape it is. Nothing watches through a camera what your crew actually did and scores it against the plan, or guides them while the job is live. Nothing captures a retiring expert’s judgment so it still answers questions, replays a real incident on your own geometry, or feeds what happened in the field back into the procedure and the training.

So a stack of separate tools is not a cheaper version of this. It is four partial substitutes and seven gaps, bought from four to six vendors that do not talk to each other — which is why what your crews learn in the field never reaches the training, and the assessment never sees the procedure. It costs less because it is less. The question worth putting to whoever proposes it is which of the seven you intend to do without.

Packages and discounts

Packages and discounts

Why the packages carry a discount, why individual modules do not, and what that means when you want to pick your own.

The modules add up to more than the package. Is the list price real?

Yes. The list is what you pay if you take modules one at a time, and customers do. The gap between the two is not padding — it is dependency. The modules share the twin, share the deployment and share the data, so when you take them together we only have to build the foundation once. That genuinely costs us less, and the package price reflects it.

It also means the arithmetic sometimes surprises people, which is why the calculator always shows both numbers. Six modules chosen individually comes to more than all eleven cost on Step 3.

Can we have the package discount on a partial selection?

No — a partial selection is charged at list. But before you decide, run it through the calculator, because the answer is often not what you expect. The calculator finds the smallest package that covers whatever you have selected and shows you that price beside your own.

If the package is cheaper, take the package. You are not obliged to deploy everything in it on day one.

Why would buying less ever cost more?

Because a partial deployment costs us nearly as much to stand up as a full one — the twin has to exist either way, and the deployment work is largely the same. You are welcome to take the smaller scope; you are simply not getting a volume price for a purchase that is not volume.

Do prices improve at quarter end?

The only time-based term we have runs the other way. The Foundation is $250,000 on signature by day 31 of your proof, and $300,000 after that option lapses. Waiting costs $50,000.

Two figures in this structure are both $50,000 and they are different things. The Down Payment is what covers the thirty-day proof and credits fully into year one. The Decision Credit is the discount for exercising the option by day 31.

How the pricing works

How the pricing works

The definitions we contract on. These are worth getting precise now rather than at renewal.

What counts as one “site”? We operate thousands of locations.

One site is the span of a single control-of-work authority. The test question, in your own language: who signs the permit? If one permit desk covers five thousand well pads, that is one site.

Larger spans are banded: 1× a facility, 1.5× an operating unit, 2× a basin or enterprise. Two guardrails apply — a site never spans two control-of-work authorities, and never two asset classes. A refinery and an upstream basin are never one site.

Do we have to buy a seat for every employee on every module?

No. Seats are bought per module and only for the people who use that module. Somebody who trains on procedures holds a Genesis seat; a crew member in the field holds a Field IQ seat. Most people hold one seat. Nobody holds eleven.

Permit IQ, Compound IQ and the Distillery carry no per-user fee at all — they are priced by site.

Why three separate meters instead of one number?

Because the three behave differently, and blending them would mean over-charging somebody. The site fee is fixed — the same twin serves ten people or a hundred. Seats scale with how many people you actually put on the platform. Content is genuinely variable, because building new things carries real third-party cost plus our effort.

You can still have one number: that is what the calculator produces. The three meters are how the price is built, not how you have to read it.

How does the volume rate on seats work?

Volume rates apply from 100 people on the platform and improve as that number grows. One rate applies across the whole account and every module, and it is set by how many distinct people you put on the platform — somebody holding three module seats still counts as one person.

Your specific rate goes in your quote. Above five thousand people we quote rather than apply a standard band.

What happens in year two?

Site fees and seats recur at the same rate. Content only recurs if you build the same volume again, and most customers build heavily in year one and considerably less afterwards.

One thing to note at signature: the Foundation decision credit is a one-time, year-one item. If you took it, your year two is $50,000 higher than your year one on the site line.

We are in a cyclical business. What happens if we need to reduce?

Talk to us about the shape you would want before you sign, not after. Our steps are annual site commitments, and we would much rather design something you can trim in a downturn than have a customer cancel a contract they otherwise valued.

This is a live conversation rather than a fixed policy, and we would rather say so than pretend there is a clause that covers it.

 

Proof, risk and evidence

Proof, risk and evidence

What we will demonstrate, what we will not claim, and what happens if it does not work.

What if the thirty-day proof fails?

You exit at the gate. You will have spent $50,000 and you keep a working simulation of your own procedure on your own equipment.

We write the pass-fail test into the contract before we start: which procedure, which equipment, the delivery date, the criteria, and who decides. If we do not hit it, there is no argument for us to make.

Can we speak to a reference customer?

We are in pilot with majors in oil and gas and we do not name them — the same discretion we would extend to you. What we offer instead is a stronger proof than a reference call: the working product on your own equipment, inside thirty days.

How do you prove the return?

On your numbers, not ours. What an unplanned shutdown hour costs you, how many of your recent incidents were traced to a procedure, competence, communication or supervision gap, and what your training and assessment programme costs today.

We have our own model of recoverable loss and we are happy to walk through it, but a range from our model is not a decision. Your figures are.

Do you claim this prevents incidents?

No, and we will not. What we claim is narrower and testable: we close the gaps that investigations already name. Take any incident report from your own operation and look at the causes listed under procedure, competence, communication and supervision — those are the ones this addresses.

Whether a specific incident was prevented is not something any vendor can honestly demonstrate, so we do not put it in a proposal.

Who owns the data, and what happens to what you learn from us?

Your operational data is yours and it does not leave. There is a knowledge firewall between three things: what you own, generalised engineering knowledge, and what is ours — the runtime and the manufacturing process behind it.

This is written into the contract rather than left to a policy page, and we will walk your legal team through it before signature.

What is included, and what is not

What is included, and what is not

Everything that carries a further charge is listed here rather than discovered later.

What is not included? Where does this get more expensive?

Three places, and these are all of them. Building new components beyond your annual allowance. Build credits beyond the ten included per account per year. And Permit IQ rulebook packs, which are professional services because every operator’s rules are their own.

Everything else — reusing anything in the smart component library, unlimited — is included. The allowance is 2,000 generated components per site per year scaled by your site band, at $7 each beyond that, and ten self-serve builds per account per year at $10,000 per credit beyond.

How much content will we actually need to build?

Less than most people expect, because reuse is free and the library already covers most standard equipment. As a rule of thumb: a Genesis procedure is one credit if you build it and five if we build it for you; making an asset behave in EON Live is one or three; a custom Situation Room course is two or four.

Most first-year building sits inside the included allowance. If your operation is unusually bespoke we will quote it explicitly rather than let you find out later.

Are there third-party costs passed through to us?

Yes, and they are visible. Generating new component geometry carries a real third-party cost, which is why it is metered rather than unlimited.

Every third-party dependency appears in both the proposal and the budget. You will not find one afterwards.

Price your own combination

The calculator takes any set of modules, adds seats and content, and gives you a year‑one and year‑two total — with the matching package price shown alongside.
open pricing calculator

Calculator

See the full price list

See the full price list The three steps, the per‑module seats, the definition of a site and the content allowances, all on one page.
Product Pricing

Pricing

Figures on this page are USD list, per site per year at the 1× band, and are indicative until confirmed in a signed quote. Comparative price points for other vendors are drawn from their published list prices and visible market ranges; they are not competitor quotes.